Do you want to help our Substance community? We are seeking a Technical support assistant

About us:

Allegorithmic is the industry leader in 3D texture and material creation technologies. More than 100,000 users in the domains of games and entertainment, film and VFX, architecture, and design rely on Allegorithmic's award-winning Substance texture and material authoring software for developing the next generation of digital content. Clients include: Activision, Sony Computer Entertainment, Electronic Arts, Ubisoft, Double Negative, Naughty Dog, Foster+Partners, Gensler, Louis Vuitton, Mercedes,etc...

Founded in 2003, Allegorithmic is based in France with offices in Clermont-Ferrand, Lyon and Paris, and has global offices in Los Angeles, Cleveland, Montreal, Seoul and Singapore.

Your role:

  • Working with the development team and QA team to define community plans

  • Monitoring and responding to conversations and support requests on our own as well as on external community platforms

  • Proactively identifying, reporting and following up on new issues and bugs

  • Working with studios and individuals to find solutions and workarounds to their issues

Your skills:

  • College Degree in Computer Science or Computer Graphics

  • Excellent level of English (spoken, written)

  • Strong communication skills

  • Notions in computer hardware and software (GPU, CPU, different OS)

  • Knowledge of texturing and/or 3D workflows (Substance Painter/Substance Designer experience a plus)

  • Dedication to improving the user experience

  • Beginner accepted if strongly motivated